678-290-3190
1480 Busbee Parkway | Kennesaw, GA 30144
Mon-Sat-8AM - 7PM | Sun-9AM - 6PM
(678) 290-3189
4210 Wade Green Road NW. | Kennesaw, GA 30144
Mon-Sat-8AM - 6PM | Sun-12PM - 5PM

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Car Wash Operations Manager Kennesaw,GA

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Location: Captain Kleen Speed Lube
4210 Wade Green Rd NW, Kennesaw,GA 30144
(678) 290-3189
[email protected]

Captain Kleen Speed Wash and Lube Center has been a dominate force in the Kennesaw and Acworth area for many years. We have the #1 Express Car Wash facility in Kennesaw and a brand new 6000 sq/ft Oil/Repair/Lube center across the street from the Car Wash with both operations operating on all cylinders. We currently have a rare opportunity to fill the position of Express Car Wash Operations Manager and Repair/Lube Greeter. This position has not been available for nearly 7 years and is indeed a rare opportunity.

Primary Role:
The primary role of the Car Wash Operations Manager is to lead the car wash team, manage the schedule, perform light technical duties, interface with vendors, interface with customers, and ensure that cash drawers are counted, and accurate. Additionally, this individual must be very comfortable talking to customers, answering questions, managing complaints, following up in commitments, and focusing on customer satisfaction and a clean car. The facility is completely automated therefore no hand washing is required.

Duties:
Recruit (approval required), select, and train all location personnel
Resolve all customer complaints and strive to achieve complete customer satisfaction
Follow damage claim collection procedures and work with owner to resolve each incident
Develop and maintain the weekly schedule for all employees
Mentor/redirect/coach employees to ensure compliance to company procedures
Monitor and ensure correct chemical usage (titration checks/monitoring)
Monitor/ensure adherence to all equipment and lot maintenance schedules
Interface with vendors/suppliers as needed
Complete all required written reports in the allotted time frame
Conduct team meetings regularly to ensure consistency and understanding among staff.
Strive to create a pleasant work environment

Car Wash Experience Desired:
Experience at an Express Car Wash in a leadership role
Experience with electronic greeter/ pay stations. ICS/ tunnel master experience is a huge plus!
Experience with Sonny's tunnel equipment and light maintenance on it
Experience working with chemical vendors and building a rapport with them
Experience with troubleshooting technical problems and working with support teams over the phone
Experience working with and training team members in a productive and supportive way

Secondary Role:
It would be a very huge bonus to find an individual that has experience in a facility that offers car washing and auto repair and lube. Such an individual would be used at the car wash facility as a supervisor and at the lube/repair center as a customer greeter as needed. A person who can work in this dual capacity will be considered above all over applicants. This secondary role will require much more direct customer contact but does not require technician level automotive knowledge. The goal of this role is to greet customers immediately, capture their information, log their trouble tickets, and keep them informed of the progress of their vehicle service.

Lube/Repair Greeter Desired Skills:
Ability to communicate well with customers and make them feel at home
Ability to capture trouble ticket information from customers and give to techs
Ability to answer the phone quickly and create & log appointments electronically
Strong ability to sell needed services without pressure or exaggerating the need
Repair/Lube experience a plus but not required
Past experience with ISI Lubesoft a big plus

Benefits include:
Very competitive salary
Flexible schedules
Insurance benefits
Paid vacation
Frequent team off-site activities/Fun
Uniforms Provided

All candidates must have reliable transportation & valid driver's license. Captain Kleen is and always will be an Equal Opportunity Employer.

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Goodyear Tires Michelin® Tires Uniroyal® Tires

Captain Kleen Speed Lube and Captain Kleen Speed Wash in Kennesaw, GA

Captain Kleen Speed Lube and Captain Kleen Speed Wash is your one-stop shop for fast and affordable auto services. Captain Kleen Speed Lube and Captain Kleen Speed Wash is a leader in offering name brand tires, car wash, and light auto repair services for customers in Marietta, GA, Acworth, GA, Kennesaw, GA, and surrounding areas. Our express lube and car wash services get you in and out and on the road in no time. Our well-trained staff also specializes in the sale and installation of passenger car, performance, light truck, or SUV tires. Our quick lube services are second to none - we're so much more than just an oil change!